Terms & Conditions
Welcome to Sohnas
These Terms & Conditions govern your use of Sohnas.com and your purchase of products and services offered by Sohnas.
By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree, please do not use our website or purchase our products.
Eligibility
By using our website, you confirm that:
- You are at least the age of majority in your jurisdiction.
- The information you provide is accurate and complete.
- You are legally authorized to enter into this agreement.
Products & Services
Sohnas offers:
We strive to display our products as accurately as possible. However, colours and textures may vary slightly depending on your screen and the natural characteristics of fabrics.
Pricing
All prices are displayed in the currency shown at checkout. Prices may change without notice. Applicable taxes and shipping charges are calculated during checkout.
Orders
Submitting an order does not automatically guarantee acceptance. We reserve the right to:
- Decline an order.
- Cancel an order.
- Limit quantities purchased.
- Request additional information before processing an order.
If an order cannot be fulfilled, any payment received will be refunded.
Payments
Payment must be successfully authorized before production or shipment begins. Orders remain pending until payment has been confirmed.
Shipping
Shipping estimates are provided for convenience and are not guaranteed delivery dates.
Delivery delays caused by shipping carriers, customs authorities, weather, or circumstances beyond our control are not the responsibility of Sohnas.
Please refer to our Shipping Policy for additional information.
Returns & Exchanges
Returns and exchanges are governed by our Returns Policy.
Made-To-Order and Private Tailoring garments are subject to different return conditions than Ready-To-Wear products.
Please review our Refund & Returns before placing your order.
Measurements
Customers are responsible for providing accurate body measurements.
Sohnas is not responsible for fit issues resulting from incorrect measurements supplied by the customer.
If you are unsure about any measurement, we encourage you to contact us before placing your order.
Made-To-Order & Private Tailoring
Because these garments are created specifically for each client:
- Production begins after order confirmation.
- Design approvals may be required before production.
- Orders cannot be cancelled once production has begun.
- These garments are generally not eligible for return except in cases covered by our Refund & Returns Policy.
Intellectual Property
All content on this website: including photographs, illustrations, logos, graphics, text, designs, branding, and other materials - is the property of Sohnas or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used without prior written permission.
Acceptable Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Interfere with website functionality.
- Upload malicious software or harmful code.
- Violate the rights of others.
Limitation of Liability
To the fullest extent permitted by law, Sohnas shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.
Our maximum liability shall not exceed the amount paid for the applicable order.
Force Majeure
Sohnas shall not be responsible for delays or failure to perform resulting from events beyond our reasonable control, including but not limited to:
- Natural disasters
- Severe weather
- Government actions
- Labour disputes
- Supply chain disruptions
- Transportation interruptions
- Internet or technology failures
Reserved Rights
To protect our customers and our business, Sohnas reserves the right to:
- Refuse or cancel suspicious orders.
- Limit quantities purchased.
- Refuse service where fraudulent, abusive, or unlawful activity is suspected.
- Decline transactions that cannot be reasonably verified.
Availability
Occasionally a product may become unavailable after an order has been placed. If this occurs, we may:
- Contact you regarding available alternatives.
- Ship the remaining items.
- Refund the unavailable item.
Third-Party Services
Our website may use trusted third-party services for payment processing, shipping, analytics, communications, and other business operations.
Use of these services may also be subject to their own terms and privacy policies.
Governing Law
These Terms & Conditions are governed by the laws of the Province of Alberta and the applicable laws of Canada.
Any disputes arising from these Terms shall be resolved in the appropriate courts of Alberta, Canada.
Changes to These Terms
We may update these Terms & Conditions from time to time.
The most current version will always be available on this page and will include the latest revision date.
Continued use of the website after changes constitutes acceptance of the updated Terms.
Contact Us
If you have questions about these Terms & Conditions, please contact us through our Contact page.
We'll be happy to assist you.