Customer Experience
Shipping
Everything you need to know about processing, delivery timelines, tracking, and international orders.
View delivery timelinesBefore You Begin
Delivery designed with care
Every Sohnas order is prepared with care before it leaves our studio. Delivery timing depends on the garment type, destination, and whether the piece is ready-to-wear or made-to-order.
The information below explains processing times, estimated delivery windows, tracking, duties, and international shipping.
Delivery estimates begin after processing is complete.
Delivery Information
Processing and delivery timelines
Timelines vary depending on the garment type (made-to-order, ready-to-wear, or t-shirt), destination, and delivery service selected.
| Order Type | Processing Time | Estimated Delivery | Tracking |
|---|---|---|---|
| Ready-to-Wear/T-Shirts | 2–4 business days | 3–7 business days after dispatch | Provided by email |
| Made-to-Order | 2–3 weeks | 3–7 business days after completion | Provided by email |
| International Orders | Varies by garment type | 7–14 business days after dispatch | Provided where available |
Delivery estimates begin after processing is complete and may be affected by customs or carrier delays.
Shipping Information
Entering Your Information
Please ensure your shipping address is complete and accurate before placing your order.
Include:
- Apartment or unit number (if applicable)
- Street number
- Postal or ZIP code
- City
- Province/State
- Country
Sohnas is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.
Tracking Your Order
Once your order has been shipped, you will receive an email containing your tracking number and carrier information.
International Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees charged by your destination country. These charges are not included in the purchase price and are the responsibility of the customer.
Shipping Fees
Shipping costs are calculated during checkout based on your location and selected delivery method. Shipping fees are non-refundable once an order has been dispatched.
Lost or Delayed Shipments
If your package appears delayed or has not arrived within the expected delivery window, please contact us. We'll gladly assist you in working with the shipping carrier to locate your package.
Delivered Packages
Once a carrier marks a package as Delivered, responsibility transfers to the customer. If you believe a delivered package is missing, we recommend:
- Checking around your property
- Asking household members or neighbours
- Contacting the shipping carrier
If additional assistance is required, we'll do our best to help investigate.
Multiple Shipments
If your order contains multiple items, they may occasionally be shipped separately to ensure the fastest possible delivery.
Shipping Restrictions
We currently ship to Canada, the United States, and most international destinations. Some locations may have delivery restrictions or extended shipping times.
Order Verification
To help protect our customers, Sohnas reserves the right to verify billing and shipping information before dispatching an order. In rare cases, we may request additional information prior to shipment.