Customer Experience

Returns & Exchanges

We want you to feel confident in every Sohnas purchase. If something isn't quite right, we'll do our best to help. Because many of our garments are made specifically for each customer, our return policy differs between Ready-To-Wear and Made-To-Order pieces.

Ready-To-Wear

Eligible for Return

Ready-To-Wear garments may be returned within 14 days of delivery, provided they are:

  • Unworn
  • Unwashed
  • Unaltered
  • In their original condition
  • Returned with all original tags attached

Exchanges

If you require a different size, we'll gladly arrange an exchange, subject to stock availability.

Non-Returnable Items

For hygiene and product integrity, the following cannot be returned:

  • Worn garments
  • Altered garments
  • Washed garments
  • Final Sale items
  • Gift Cards

Made-To-Order

Every Made-To-Order garment is created specifically for you. For this reason, these pieces cannot be returned for a refund.

Our Promise

If your garment arrives with:

  • a manufacturing defect
  • incorrect workmanship
  • an error that differs from your confirmed order

    • please contact us within 7 days of delivery. We'll review the issue and, where appropriate, repair, replace, or remake the garment. :

Private Tailoring

These pieces involve:

  • Consultations
  • Measurements
  • Fittings

Therefore:

Because every Private Tailoring garment is individually designed and fitted, these orders are final and cannot be returned.

However—

If adjustments are required as part of the agreed fitting process, we'll work with you to achieve the intended fit.

How to Request a Return

Keep it very simple.

  1. Contact us within 14 days.
  2. Include your order number.
  3. Tell us why you'd like to return the item.
  4. We'll provide return instructions.

Refunds

After inspection:

Approved refunds are issued to the original payment method. Please allow 5–10 business days depending on your financial institution.

Return Shipping

If the return is for:

  • Manufacturing defect
  • Shipping Error
  • Incorrect Item Received

Sohnas covers return shipping.

If the return is due to:

  • Change of mind
  • Size preference
  • Personal preference

The customer is responsible for return shipping.

Damaged Orders

If your order arrives damaged during shipping: Contact us within 48 hours.

Include:

  • Your order number
  • Photographs
  • Packaging photos

We'll work with the carrier to resolve the issue as quickly as possible.

Final Note

If you have any questions before placing an order, we're always happy to help. Choosing the right garment begins with a conversation.